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Privacy Policy for The Set - Longevity

Last updated: 23rd July 2025 

1. Who We Are

The Set – longevity (“we”, “us”, or “our”) is a UK-based business located at Parsonage Ln, Little Baddow, Chelmsford CM3 4SU. We are committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Information:

2. What Personal Data We Collect

We collect and process the following personal data when you use our booking service:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely through Stripe)

3. How We Collect Your Data

We collect your personal data when you:

  • Complete our booking visit form on our website
  • Make a payment for our services through our Stripe integration
  • Contact us directly via email or phone

4. Why We Collect Your Data and Legal Basis

We collect and use your personal data for the following purposes:

Primary Purpose: To process and manage your booking requests for our longevity services.

Legal Basis: We process your data under Article 6(1)(b) of UK GDPR – performance of a contract. When you submit a booking request, you are entering into a contractual relationship with us, and we need your personal data to fulfil our obligations under that contract.

Specific Uses:

  • Processing your booking request
  • Confirming your appointment
  • Contacting you regarding your visit
  • Processing payment for services
  • Providing customer service and support

Important: We do not use your personal data for marketing purposes.

5. Data Sharing and Third Parties

We only share your personal data with:

Stripe: We use Stripe as our payment processor. When you make a payment, your payment information is processed by Stripe in accordance with their privacy policy and security standards. Stripe is PCI DSS compliant and maintains high security standards for payment processing.

We do not sell, rent, or otherwise share your personal data with any other third parties for marketing or commercial purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your payment information is processed securely through Stripe’s encrypted payment gateway and is not stored on our systems.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Booking and contact information: Retained whilst necessary for accounting and legal compliance purposes
  • Payment records: Retained as required by UK tax and accounting regulations

After these periods, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete data.

Right to Erasure: You can request that we delete your personal data in certain circumstances.

Right to Restrict Processing: You can request that we limit how we use your data.

Right to Data Portability: You can request a copy of your data in a commonly used format.

Right to Object: You can object to certain types of processing.

Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@theset-longevity.com or 01245224388.

9. Automated Decision Making

We do not use automated decision-making or profiling that would significantly affect you.

10. International Transfers

Your personal data is processed within the UK. Payment processing through Stripe may involve transfers to countries with adequate data protection standards as recognised by the UK.

11. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Information:

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “last updated” date.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: